Benz's CV
Profile summary
Strategic Store Manager with 14 years shaping retail operations, visual merchandising, and customer experience outcomes. Known for driving sales targets, team development, and client relationship management across 6 organizations. Multilingual in English, Filipino, and Arabic, known for maintaining operational standards and brand guidelines. Committed to delivering consistent commercial results and elevating service standards.
Career highlights
Retail Store Management: Recruited, coached, and managed a team of employees, directing staff scheduling and training to consistently hit sales targets and elevate service standards.
Visual Merchandising Execution: Shaped visual merchandising strategy across retail environments, steering floor plan execution, seasonal layouts, and product placement standards to align with commercial targets.
Customer Relationship Management: Led the adoption of the Hadreen CRM app to systematically capture client data, perform follow-ups, and build lasting client relationships.
Leadership Development: Completed the Grow With Us Leadership Program and earned a leadership graduate certificate to build professional competencies.
Key skills
Professional experience
Reported to retail leadership while directing visual presentation initiatives and commercial display standards across the retail environment, shaping floor plan execution and seasonal layout strategies.
- Designed store floor plans, window displays, and seasonal presentation layouts following brand standards.
- Analyzed sales performance data and customer shopping behavior to reposition products and maximize high-margin product exposure.
- Partnered with marketing, retail merchandising, and store operations teams to plan and execute product launches and promotional events.
- Maintained 100% adherence to brand identity guidelines and supported frontline staff in maintaining display standards during sales periods.
Shaped store visual merchandising and floor standards across multiple departments, directing customer engagement and styling services to align with brand expectations. Steered daily retail operations by coordinating inventory availability and point of sale transaction accuracy.
- Processed customer transactions, returns, and exchanges at the point of sale while maintaining proper store presentation standards.
- Handled stock replenishment tasks and provided direct support for customer product selections and styling inquiries.
Steered academic progression across diploma and degree programs, maintaining institutional standards and completing core coursework.
- Completed foundational education maintaining 100% compliance with institutional requirements during the 2008 to 2011 period.
- Engaged in core academic studies to build fundamental competencies.
- Recruited, coached, and managed a team of 9 employees, directing staff scheduling and training to consistently hit sales targets and elevate service standards.
- Led the adoption of the Hadreen CRM app to systematically capture client data, perform follow-ups, and build lasting client relationships.
Education
Computer Science
- Bachelor of Computer Science
Certifications
Languages
English · Fluent
Filipino · Fluent
Arabic · Basic